Frequently Asked Questions
Where does Luvenest ship?
We currently ship to selected international destinations, including the United States, Canada, Australia, the United Arab Emirates, the United Kingdom, Jordan, and a range of European and Asia-Pacific markets. Shipping availability for your address is confirmed at checkout.
How long does shipping take?
Delivery times vary by destination, carrier, customs, holidays, and product fulfillment. If a delivery estimate is available, it will be shown during checkout or in your order communications. Delivery estimates are not guaranteed.
How long does order processing take?
Processing times vary by product and fulfillment partner. Once your order has been processed, tracking information will be sent by email when available.
How can I track my order?
When tracking is available, you will receive tracking information by email after your order is processed.
Can I change or cancel my order?
Contact us at taylounia.98@gmail.com as soon as possible. We cannot guarantee changes or cancellations once processing has started.
What if my item arrives damaged or incorrect?
Contact us at taylounia.98@gmail.com with your order number and clear photos of the item and packaging.
Can I return an item?
Eligible products may be returned within 30 days of delivery, subject to the conditions in our Refund Policy.
Are Intimates eligible for returns?
For hygiene reasons, certain intimate items may not be returnable once opened, worn, or otherwise made ineligible for resale, subject to applicable consumer law.